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Legal Information

Terms and Conditions for Our Patients

Clear, plain-language terms covering how to use our website, request appointments, and receive text messages from our Blacklick dental team.

These terms and conditions govern your use of this website and your communications with Havens Family Dental, located at 1582 N Waggoner Rd Ste b, Blacklick, OH 43004. By browsing our pages, requesting an appointment, or texting with our office, you agree to the terms below. If you have questions at any point, please call us at (614) 762-2737 or visit our Contact page.

Acceptance of Terms

Simply by using this website, you are agreeing to these terms and conditions in full. If you do not agree with any part of them, please do not continue using the site. We may update this page from time to time, and your continued use of the website after changes are posted means you accept the updated terms.

Permitted Use of the Website

This website is here to help you learn about our dental services, request or change an appointment, and get in touch with our team in Blacklick. You are welcome to browse our pages, read about our doctors, and use our online forms for these purposes.

Please keep in mind that anything you read here, including descriptions of treatments and general oral health information, is educational in nature. It is not a diagnosis, a treatment plan, or a guarantee of a specific dental outcome. Your actual care is always based on an in-person exam with one of our dentists.

Intellectual Property and Content Ownership

The text, photographs, logos, and overall design of this website belong to Havens Family Dental unless we have noted a different source. You may view and share pages for personal, non-commercial reasons, but you may not copy, republish, or reuse our content for commercial purposes without written permission from our office.

Accuracy and Disclaimer of Website Information

We do our best to keep service descriptions, insurance information, and office details current and accurate. That said, this website cannot replace a conversation with our team or an in-person visit.

  • Treatment recommendations: any treatment we recommend is made only after a dentist has examined you in person, reviewed your history, and discussed your goals with you.
  • Insurance listings: mentioning that we accept a particular insurance plan on this website does not guarantee that a specific procedure will be covered. Coverage details are confirmed directly with your carrier.
  • Pricing and fees: we do not publish specific fees or cancellation charges on this website. Any such details are discussed directly with our front office team.

Limitation of Liability

This website is provided as a convenience to help you learn about our practice and manage your dental care. We do not guarantee the site will always be available, error-free, or free of technical issues, and we are not responsible for any loss or inconvenience that may result from using it. For anything related to your actual dental health, please contact our office directly rather than relying on the website alone.

Acceptable Conduct

We ask that everyone who uses this site does so respectfully and responsibly. You agree not to:

  • Submit another person's health information through our forms without that person's permission.
  • Post false reviews, misleading statements, or harmful content about our practice or team.
  • Attempt to disrupt, hack, or misuse any part of the website or our online scheduling tools.

Links to Third-Party Sites

From time to time, our website may link to outside resources, such as insurance carrier pages or educational dental content. We do not control these outside sites and are not responsible for their content, accuracy, or privacy practices. Any link you follow away from our website is at your own discretion.

Changes to These Terms

We may revise these terms periodically to reflect changes in our services, technology, or applicable regulations. The most current version will always be posted on this page, and continuing to use our website after an update means you accept the revised terms.

Contacting Havens Family Dental About These Terms

If you have any questions about these terms and conditions, please reach out. You can call our office at (614) 762-2737, visit us at 1582 N Waggoner Rd Ste b, Blacklick, OH 43004, or send us a message through our Contact page.

No Dentist-Patient Relationship From the Website Alone

Browsing this website, filling out a contact form, or requesting an appointment does not, by itself, create a dentist-patient relationship with Havens Family Dental. That relationship begins once our practice has formally accepted you as a patient, typically after your first scheduled visit and exam. Until then, please avoid sending us urgent or emergency health concerns through the website; call our office directly for anything time sensitive.

Educational Content Only

Articles, service pages, and any other information published on this site are meant to help you understand common dental topics in general terms. They are not dental advice, a diagnosis, or a treatment plan for your specific situation. Every mouth is different, and recommendations for your care should come from an actual exam with one of our dentists, not from a webpage.

No Guarantee of Specific Results

Dental treatment outcomes, including cosmetic results like teeth whitening or veneers, vary from person to person based on individual anatomy, oral health history, and how well post-treatment care instructions are followed. Photos, descriptions, or examples shown on this website are meant to illustrate the kind of care we provide; they are not a promise of how your own results will look or feel.

Protected Health Information

Havens Family Dental handles patient health information in line with applicable privacy regulations, including HIPAA where it applies. Our website forms are meant for general inquiries and appointment requests, not as a substitute for discussing detailed health history or sensitive medical information, which should be handled directly with our clinical team in the office or by phone.

Appointments and Cancellations

We know schedules change, and we try to make rescheduling as easy as possible. If you need to cancel or move an appointment, please call our office as early as you can so we can offer that time to another patient. Our team will explain our current scheduling policies, including any notice we ask for, when you book your visit.

Insurance and Financing

We are happy to work with a variety of dental insurance plans and payment options, and we will list general information about accepted plans where helpful. Insurance networks, benefits, and financing offers can change, though, so the only way to confirm your specific coverage for a procedure is to check directly with your insurance carrier or our billing team, not by relying on this website alone.

SMS / Text Messaging Program

Havens Family Dental may send automated text messages to the mobile number you give us when scheduling, filling out a form, or signing up in our office. These messages help keep your care on track and may include:

  • Appointment reminders and confirmations for your upcoming visits.
  • Hygiene and recare / recall reminders letting you know it is time for your next cleaning or checkup.
  • Treatment or post-visit follow-up messages checking in after a procedure.
  • Office updates, such as weather closures or changes to our hours.
  • Occasional practice announcements that you have opted in to receive.

Message frequency varies depending on your appointments and preferences. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Messages may be sent using standard 10-digit long codes (10DLC) or short codes.

How You Opt In (SMS Verification / Consent)

When you provide your mobile number on our website, through an appointment or booking request, by texting a keyword, or on a paper form in our office, you are consenting to receive text messages from Havens Family Dental as described above. Consent is not a condition of purchase or of receiving services from our practice. Please only provide a mobile number that belongs to you, and by doing so, you confirm that you are authorized to give consent for that number.

How You Opt Out and Get Help

You are always in control of the text messages you receive from us.

  • Reply STOP at any time to cancel. You will receive one confirmation message, and then no further program messages unless you opt in again.
  • Reply START or UNSTOP to resume receiving messages.
  • Reply HELP for assistance, or call our office at (614) 762-2737. You can also reach us through our Contact page.
  • You may also contact us directly to ask to be removed from our text messaging list at any time.

SMS Privacy and Vendors

Your mobile number and SMS consent records are used only to send you the messages described above and to meet carrier requirements. We do not sell this information to third-party marketers. We may share it with the SMS or telephony vendors and mobile carriers needed to deliver these messages. For more detail on how we handle your personal information overall, please see our Privacy Policy.

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